COMPETENCES THAT SHAPE SERVICE QUALITY AT HOSPITALITY ENTERPRISES

  • Iveta Dembovska
  • Inese Silicka

Abstract

The paper discusses professional key competencies in catering and accommodation, where the level of service depends on the professionalism of personnel. One of the main assessment criteria of professionalism in the hospitality area is a
communicative competence.
Published
2016-06-28
Issue
Section
Articles