COMPETENCES THAT SHAPE SERVICE QUALITY AT HOSPITALITY ENTERPRISES

Authors

  • Iveta Dembovska
  • Inese Silicka

Abstract

The paper discusses professional key competencies in catering and accommodation, where the level of service depends on the professionalism of personnel. One of the main assessment criteria of professionalism in the hospitality area is a
communicative competence.

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Published

2016-06-28

Issue

Section

Articles